Emily Reynolds

Emily is the VP of Marketing at Silvernest. She is a lover of language, cats, Mexican food, and Colorado. When she's not thinking about Silvernest, she's enjoying the beautiful scenery in Evergreen, CO.

👋 Welcome to the HomeShare Online Help Center

Got a question about how to use HomeShare Online or how to homeshare successfully? Find the answer here!

Using HomeShare Online

Learn about our guided profile builder, browsing your matches, sending messages and more.

Creating and Editing a Profile

Getting started, editing your details, removing your profile and everything in between.

Creating and Editing a Listing

Time to present your home to the world? Here are some best practices.

Navigating Your Dashboard

Everything you need to know about your home base for homesharing.

Browsing Your Matches

Learn about how to review your matches, what a ShareScore™ is and more.

Messaging Your Matches

How to use your inbox, ideas for conversation starters and other messaging pro tips.

Using the Nest Easy Homesharing Agreement

This legally binding template is built for the needs of homesharers.

Managing Your Subscription

Here's an overview of what's included in HomeShare Online Plus and how to upgrade, manage or cancel your subscription.

Unlisting Your Listing or Profile

Want to take down your listing or profile? Here's how to unlist it without deleting your account altogether.

Deleting Your Account

Ready to move on? Here's how to delete your HomeShare Online account.

Preparing to share

Tips for getting yourself and your home ready for homesharing.

Getting in the Homesharing Mindset

What you might expect to feel—and how to embrace sharing your home.

Cleaning and Decluttering

Expert tips for separating the stories from the stuff so you can let it go.

Taking Great Photos

Put your home in a great light and show your new housemate what to expect!

Vetting housemates and safety tips

Selecting a housemate is a big decision! Here are some tools to help you make it.

Identity Verification for Hosts

Show your matches that you're you! Here's what you need to know about identity verification.

Identity Verification for Homeseekers

How verifying your identity can improve your HomeShare Online experience, plus an overview of the process.

Background Checks

Stay secure by requesting a background check or proactively taking one to share.

Vetting and Screening Housemates

What to ask, what to consider and why it's worth taking the time to vet your match.

Avoiding Scams

Our tips for protecting yourself and spotting suspicious behavior.

Safety Tips for Choosing a Home

Simple guidance for protecting yourself during the home search process.

Living together harmoniously

Best practices for making the most of your Home Sweet Shared Home.

Resources for Shared Homes

Apps for splitting bills, finding insurance coverage and more.

House Rules FAQ

What to consider for your house rules to make a happy shared home.

Preparing for Move-in Day

How to reduce the stress and make your new housemate feel welcome.

Preventing Conflict

How to prevent roommate conflict with open, proactive communication.

Resolving Conflict

How to address disagreements before (or if) they escalate.

Communicating Effectively

Tips for establishing open communication with your housemate.

About HomeShare Online

Everything you've ever wondered about us, our policies and more.

About HomeShare Online FAQ

This article covers frequently asked questions about HomeShare Online, our users and our parent company.

Community Guidelines

Be the person you'd like to find on HomeShare Online. Here's what we expect from our users.

Terms of Use

Here are the terms you agree to when you sign up for HomeShare Online.

Privacy Policy

Learn more about the information you share with HomeShare Online, how it's used and how to opt out of sharing it.

Privacy Policy

Learn more about the information you share with Silvernest, how it's used and how to opt out of sharing it.

Our Partnerships

Here's an overview of our amazing partners and how we work together.

Didn’t find what you were looking for?

Call or text

(720) 703-9389

Reach a human during our service hours:

Monday: 10am - 7pm EST
Tuesday: 11am - 8pm EST
Wednesday: 11am – 8pm EST
Thursday: 11am - 8pm EST
Friday: 10am - 7pm EST

Email help@homeshareonline.org

Email us anytime. We respond to most questions within 24 hours.