At HomeShare Online, we’re all about helping people live wider lives and embrace change. As a team, we challenge ourselves to do the same. That means always being open to feedback, being willing to take risks and sometimes even changing course.
In 2020, we relaunched the HomeShare Online experience to add insurance, rent auto-pay and new pricing. Since then, we’ve been paying close attention to what our customers say and how they interact with our site. What we've heard is that HomeShare Online users:
So, we rolled up our sleeves and got back to work with a focus on making matching even better and providing more guidance, tools and resources for happy homesharing. Very soon, we’re launching a new version of HomeShare Online based on your feedback. Here’s what you need to know about our new pricing and features.
In this article:
We gave our website and app a visual refresh, with updated colors, typography and custom illustrations. As Christine Ramirez, our VP of Product and Customer Success, said:
It was important for us to illustrate concepts and convey sentiments that expand the picture of what homesharing looks like and who does it. By weaving in whimsy, we wanted to reinforce the idea that homesharing can be an option that offers new and exciting opportunities vs. an option to pursue only as a last resort.
Learn more about our design refresh on our blog.
You can expect a more responsive experience on the HomeShare Online website, reflecting a ground-up rebuild to improve security, accessibility and ease of use. Our goal is to provide a home for customers through their homesharing journey, and that requires a seamless site experience.
We’ve designed a new version of our dashboard around an improved matching algorithm focused on reviewing and vetting multiple potential housemates at once. You’ll see more robust data around your matches front and center when you log in.
We’ve built an incredible new Help Center with account support, FAQs and tips on preparing to homeshare and live together harmoniously. We’ll be adding new articles and updating content regularly to make it as simple and useful as possible.
We’ve invested in streamlining and improving the vetting tools we offer to help you make the right decisions for your homesharing experience.
We’ve replaced our traditional lease creator—which can feel overly formal and ill-fitting for a homesharing relationship—with the Nest Easy Homesharing Agreement™, a template built specifically for the needs of homesharers. Hosts using HomeShare Online Plus can work with a HomeShare Online expert to fill out their Agreement or download the template to create one offline with their housemate. Learn more about homesharing agreements.
Here’s the big one. We’ve heard your feedback that our previous percent of rent payment model was overly complicated, so we’ve returned to a subscription model. We worked hard to design a model that provides tangible benefits for paying users without preventing free users from accessing homesharing essentials. We’re proud to announce HomeShare Online Essential and HomeShare Online Plus, designed to address both of those needs.
HomeShare Online Essential includes all these features for free:
HomeShare Online Plus includes everything in HomeShare Online Essential, plus the following:
To support all the changes discussed in this article, we made some updates to our Privacy Policy and Terms of Use.
The core features of HomeShare Online are here to stay, including:
The new HomeShare Online site is launching on July 11, 2022. You can expect the site to be inaccessible from 9 am to 1 pm ET on that day as the updates are being published. Listing and profile photos will be reuploading throughout the day, so if some of your photos are missing, don't be alarmed. They will return!
If you're currently using HomeShare Online, your account will not be impacted by the updates to the HomeShare Online site. When you log in, you will notice that the site looks cleaner and easier to use, but your account itself will not change. Your profile/listing will still be intact and you will still be able to see all your messages. If you've taken a background check, you will also still have access to your results.
Nope! Your account will transition to the HomeShare Online Essential plan, giving you free access to the HomeShare Online features you're used to. Background checks will still be $29.99 each, or included in the price of HomeShare Online Plus if you decide to upgrade.
Nope—just enjoy the improvements to our site and let us know how you like it!
For tips and links to additional homesharing resources including payment processors, insurance providers, homesharing education and more: get the tip sheet.
Have other questions about what changed and why? Drop us a line at help@homeshareonline.org, message the chat box on our website or call or text (720)-703-9389.
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About HomeShare Online FAQ | HomeShare Online Subscription FAQ | Feathering the Nest: A Look at HomeShare Online's Brand Refresh
Privacy Policy | Terms of Use | HomeShare Online Community Guidelines